Items where Author is "Yola Anda, Rozza"

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Thesis

Yola Anda, Rozza and Nursyaifi, Yulius and Rini, Mulyani (2021) KAJIAN TINGKAT KEPUASAN PELANGGAN BONGKAR MUAT DI PT. PELABUHAN INDONESIA II CABANG SUNDA KELAPA DENGAN METODE SERVQUAL DAN QFD. Masters thesis, Universitas Bung Hatta.

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