PERLINDUNGAN HUKUM TERHADAP PASIEN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RSUD KOTA PARIAMAN

Asmara Surya, Pratama and Yofiza, Media (2023) PERLINDUNGAN HUKUM TERHADAP PASIEN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RSUD KOTA PARIAMAN. Other thesis, Universitas Bung Hatta.

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Abstract

The Social Security Administration (BPJS) is an effort to reform the health sector, but in practice, health services are not maximised. For example, complaints often occur at advanced health facilities, where there is a rejection of patients on the pretext of full service rooms to, different treatment between BPJS participants and general patients. The poor service from BPJS partners is very detrimental to BPJS patients who have carried out their obligations as BPJS Health participants. So, the problem formulations that the author uses are 1) How is the form of legal protection for BPJS Health user patients against services at Pariaman City Hospital; 2) What factors affect the slow service of BPJS user patients at Pariaman City Hospital; 3) What efforts are made by the BPJS in regulating the slow health services at Pariaman City Hospital. The approach of this research is juridical sociological, with primary data as the source of data obtained from interview techniques and analysed qualitatively. The results showed that one of the legal rules for the fulfilment of the rights of BPJS participants has been regulated in the Consumer Protection Act, the Medical Practice Act, the Health Act and the Hospital Act. This means that BPJS participants can claim compensation to the hospital as a health provider. The form of responsibility is in the form of aspects of civil law, administrative law and criminal law.

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